Plantronics hub no device connected12/19/2023 ![]() This headset is invaluable to my daily life and this issue is a serious problem for me. So I am writing here as my last resort, to see if anyone has any ideas. Sending it back and then back to me again would cost me as much as buying a new headset. Problem is, I bought it from Amazon USA and I live in a different country. ![]() The conclusion that the Support person got is that I have a faulty headset and I should send it back and ask for a replacement. This headset cost me a lot of money and I bought it out of my own pocket to have the best of the best. It would last for about 10 mins and then gone again.Ħ - I went to the phone settings to make sure media was on for bluetooth - it was.ħ - I tried it with a different computer and a different phone, same problem.Ĩ - When the bluetooth is connected on both phone and pc and I try to hear media on the phone, not only I don't hear anything on the headset, I don't hear anything from the phone itself either! It is like the phone is mute! Meaning - the sound is going *somewhere* - but where? Did that, it didn't work.ĥ - For a short while, if someone called me on the phone and I answered with the headset, for some reason a few minutes after the phone call was over, I had media back on the phone, together with the PC. Then, repair it, BUT, making sure I pair the phone BEFORE I pair the PC. Didn't work.Ĥ - Unpair the headset from the phone and computer. I contacted your support and spent a month trying to debug the issue with one of your support engineers, Armando, who was very patient and kind.Ģ - Firmware update - it already had the latest version.ģ - Completely deplete the headset battery, refill and reconnect again. But whenever the computer was in range or on, no media sound on the phone. I started to investigate and discovered that if I use the headset on the phone only, I had sound on calls AND media. Docking and Charging the Headset 1 Gently push the headset into the charging cradle. The power indicator light will be solid green. 2 Connect the power supply to the outlet. Phone calls continued to work perfectly, but no sound on the phone (music, whasapp voice messages, etc). Plantronics Savi User Guide 8 Connecting the Power Supply 1 Connect the base power supply into the power jack on the charger base. I lost the abbility to hear media on the phone. Then a strange problem started to occurr. I bought it because I was told that it can connect to two devices at the same time, for example, PC and Android Phone.įor the first two months, everything worked perfectly fine, headset connect to both devices automatically after pairing and phone calls and media worked perfect in both Computer and Phone. I bought a Plantronics Voyager 8200-UC Stereo Bluetooth Headset (privately). RingCentral KB ID 10726 is not helpful at all. What should I select I'm having constant issues with the popup 'Plantronics Device Controls Disabled'. Under Settings - Software Settings - Target Softphone there is no option for RingCentral. Now my users are not getting firmware/software update notifications. I am no longer using Plantronics Manager/Plantronics Manager Pro. The 'countdown' is initiated based upon the start time of the Plantronics Hub process. I am not sure I am posting in the right place, if not, I am sorry. Using latest Plantronics Hub (Ver 3.13.2 build 41952) with Voyager Focus UC. Plantronics Hub looks for updates based upon the Polling Frequency which is every 6 hours by default.
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